Privacy Policy

1. Who we are

DS West Custom Painting is a California painting contractor serving Van Nuys and nearby Los Angeles and San Fernando Valley communities. We operate as a service-area business and do not publish a street address on this website.

Questions or privacy requests may be sent to dswestcustompainting@gmail.com or made by calling (818) 277-6785.

2. Information we collect

Information you choose to provide

When you request an estimate or contact us, you may provide your name, email address, telephone number, project location or service area, requested services, project details, preferred contact method, and any other information you include in your message.

Our current estimate form prepares an email using your device’s email application. The website itself does not maintain a customer account or store the completed form in a website database. Your email provider and ours process the message according to their own policies.

Optional analytics information

If you select “Accept analytics,” Google Analytics and Microsoft Clarity may collect information such as pages viewed, approximate location derived from an IP address, browser and device information, referring pages, interactions, and session or performance data. Microsoft Clarity may provide aggregated heatmaps and session replays. Text entered into form fields is not intentionally sent to these analytics services.

If you decline optional analytics, these analytics tags do not load. We store your choice in your browser’s local storage so the site can remember it.

3. How we use information

• To respond to estimate requests and service inquiries.
• To schedule, provide, and support painting services.
• To maintain, secure, and improve the website and customer experience.
• To understand website performance when you consent to analytics.
• To comply with applicable law and protect our rights, customers, and business.

4. How we disclose information

We may disclose information to service providers that help operate our communications, website, analytics, or business; when required by law; or when reasonably necessary to protect safety and legal rights. Optional analytics data may be processed by Google and Microsoft only after you accept analytics.

We do not sell personal information for money. We do not use this website for cross-context behavioral advertising. If our practices change, we will update this policy and provide any legally required choices.

5. Your choices and California privacy

You can accept or decline optional analytics in the cookie banner and change your choice at any time using “Cookie preferences” in the footer. When a browser sends a Global Privacy Control signal on a first visit, the site treats optional analytics as declined unless you make a different affirmative choice.

You may ask to know, correct, or delete personal information that you provided directly to us by contacting us. We may need to verify a request and may retain information when permitted or required by law.

California’s Consumer Privacy Act applies only to businesses that meet statutory thresholds. If DS West Custom Painting becomes subject to additional California privacy rights, we will update this notice and our request process accordingly. We will not discriminate against anyone for making a privacy request.

6. Do Not Track and Global Privacy Control

Browsers may offer “Do Not Track” settings, but there is no single industry standard for responding to them. This site does respond to the Global Privacy Control signal as described above. You may always use the site’s own Cookie preferences control.

7. Data retention and security

We keep inquiry and project information only as long as reasonably necessary for the purposes described here, including customer service, recordkeeping, dispute resolution, and legal obligations. Analytics retention is governed by our settings and the providers’ policies. We use reasonable administrative and technical safeguards, but no transmission or storage system can be guaranteed completely secure.

8. Children’s privacy

This website is intended for homeowners and other adults seeking painting services. We do not knowingly collect personal information from children under 13.

9. External services and links

The site may link to third-party services such as Instagram, Google, Microsoft, telephone, and email providers. Their privacy practices are governed by their own notices.

10. Changes to this policy

We may update this policy as our website, services, or legal obligations change. We will post the revised policy here and update the effective date. Material changes will be highlighted when appropriate.

11. Contact us

For privacy questions or requests, email dswestcustompainting@gmail.com or call (818) 277-6785.